FAQ

A few drops are normal, but you can also prevent water from missing the glass and dripping down the cradle area by moving glass slower when removing it from the cradle. If the dispenser drips water constantly it could be a water valve problem, and should be checked by a service technician.

This is normal and happens with ALL carbon filters. These are carbon fines (tiny pieces of carbon). Flushing two to three gallons of water through the filter will purge out any loose carbon fines.

This is caused by trapped pockets of air in your new filter, run two to three gallons of water through to flush out.

The cloudiness is caused by microscopic air bubbles. Simply run two to three gallons of water through and the air bubbles will clear out.

1. No water flow is an indication the filter is not properly installed. Try reinstalling. Push the new filter into the receiver and firmly turn to the right. When all else fails have another person look at it. A “new set of eyes” will often solve the mystery.
2. We recommend soaking the new filter in water for 10 minutes before installing.
3. Make sure the water line to refrigerator is turned on. The saddle valve is used to connect the water supply line to the house plumbing and must be fully open for the refrigerator to receive water.
4. Remember the dispenser in the door will not operate unless the door is closed

No, it will NOT invalidate your fridge warranty. Manufacturers cannot restrict the sale of consumables by threatening to withdraw warranties.

Due to the short life span of a fridge filter (typically 6 months), Swift Green filters are under warranty for 1 Year from the date of purchase. If the filter you purchased does not fit or is determined to be defective in any way, Swift will either refund your money or ship an appropriate replacement.

If you are unable to find a solution, email us cs@swiftgreenfilters.com

Current industry standards dictate that fridge filters should be changed every six months. As this is their optimum life span - once the filter has been soaked on its initial use, it should be changed 6 months thereafter. This is mainly because over a period of time carbon begins to harbor bacteria which may significantly reduce the filtration performance of the fridge filter, and potentially leech bacterial contaminants into your water.

You need to change your refrigerator water filter every six months, as:

1. It provides better tasting and smelling water.
2. It helps remove fine particles and sediment from the water.
3. It prevents unabsorbed water contaminants and newly formed bacteria from being reintroduced into your drinking water.
4. Prevents a water pressure decrease from the dispenser.
5. Drinking filtered water from your refrigerator can save you over $600 a year over using bottled water.

All of the filters will hit a stop when they are fully tightened. As long as you install them by hand (not using tools) you will feel the filter hit the stop and know that it is properly installed. Most of the filters only require a quarter to a half turn to tighten.

Yes, please send used Swift Green Filter to the following address : Mail used Swift Green Filters to: Swift Green Filter Recycling 2678, Ram Bay Road, Manning, South Carolina 29102 USA

Trazine is a white, crystalline solid organic compound. It is a widely used herbicide for control of broadleaf and grassy weeds. Lindane is a white crystalline organic solid used primarily for treating wood-inhabiting beetles and seeds. It is also used as a dip for fleas lice on pets and livestock, for soil treatment, on the foliage of fruit and nut trees, vegetables, timber, and ornamentals and for wood protection. Ethylbenzene is a colorless organic liquid with a sweet, gasoline-like odor. Its most common use is to make styrene, another organic liquid used as a building block for many plastics. It is also used as a solvent for coatings, and in making rubber and plastic wrap. Swift Green Filters are IAPMO certified according to NSF/ANSI 42, 53, 401 standards remove these contaminants and many others

The cap you are referring to covers the end of the filter located in the base grill of some Whirlpool®, Kitchen Aid®, and Kenmore® refrigerators. The cap is not permanently connected to the filter so you don’t need to buy a new one. When you remove the old filter, simply pull the cap off and put it on the new filter.

Yes. All of our filters can be changed by the average homeowner. You can always contact us for help if you have trouble.

No. All of the filters we manufacture can sit on your shelf until you need them. We recommend a cool, dark, dry location.

Fridges with built-in water filters are usually side by side models with built-in ice and water dispensers. If you have a fridge like this then you should look for the filter in one of three places.

1. Inside the refrigerator compartment hanging down from the top of the fridge. Look for cylinder shaped plastic or metal canisters.
2. Inside the refrigerator compartment, some filters slide out or drop down from the ceiling of the fridge.
3. Located in the grille at the bottom front of the refrigerator.

If your refrigerator has an indicator that tells you when to change the filter, it needs to be reset when you replace the filter. Each manufacturer has different instructions for resetting the indicator.

No, our filters have USDA food grade silicone lubricant applied from the factory.

Unfortunately we are unable to make house calls - but trust us, Swift Green Filters are easy to install. If you have difficulty installing one of our filters we can help. For installation related issues please call 1-888-223-6762 ext. 102 between the hours of 8 am and 5 pm, Mon-Fri PST or for faster response please send us an e-mail at cs@swiftgreenfilters.com. For other inquiries call 1-888-223-6762 ext. 101